Data Protection Compliance for a Global Software Development Company — Case Study

Overview

Aurum was engaged by a leading outsource software development company operating on a global scale with clients predominantly located in the European Union (EU) to ensure compliance with the EU General Data Protection Regulation (GDPR) while handling personal data entrusted by EU-based customers. This project presented certain challenges, including the company’s large size, spanning over 500 employees, and the global distribution of development centres outside the EU.

Challenges

The primary challenges faced by AURUM team included:

• Navigating GDPR compliance for a company with over 500 employees and development centres around the world.

• Developing robust data processing procedures to meet GDPR requirements while maintaining operational efficiency.

• Addressing cross-border data transfer and export of personal data outside the EU.

Legal Strategy

The Aurum team commenced the project with a comprehensive audit to assess the client’s current data processing practices and identify areas requiring improvement. Subsequently, the team conducted extensive interviews with key stakeholders to gain insights into the company’s operations and data handling processes. Leveraging this information, the dedicated team implemented compliance management systems tailored to the client’s specific needs and drafted a suite of legal documents, including policies, guidelines, agreements, and registers.

Actions Taken

Our compliance team collaborated closely with the client’s internal stakeholders, including legal, IT, and marketing teams, to ensure alignment with GDPR requirements. The team conducted thorough research on GDPR best practices and guidelines issued by regulators in order to deliver the best results considering the applicable data protection laws. Utilising their expertise in data privacy and compliance, our lawyers, collectively with the client, implemented strong data protection procedures and facilitated the integration of GDPR-compliant processes into the client's operations.

Outcomes

Through diligent efforts and strategic guidance, Aurum enabled the client to establish GDPR-compliant data processing procedures that met the expectations of their EU-based customers. The implementation of compliance management systems and the development of comprehensive legal documentation ensure transparency and accountability in data handling practices. As a result, the client successfully enhanced their data protection posture and maintained compliance with GDPR regulations, fostering trust and confidence among their EU clientele.